PART TIME CUSTOMER SERVICE - POLICE *




PT Customer Service (PD)

SUMMARY
This position reports directly to the Information Desk Sergeant. This position is responsible for incoming calls to the Police Information Desk and Central Records for non-emergency requests from the public via non-emergency numbers. The incumbent obtains information from visitors and callers who may need general information or to file a police report. The incumbent will enter information into the records management system (RMS) as needed. All Information Desk and data entry work performed by the Customer Service Assistant is continually recorded and is constantly subject to live monitoring for later review and critique and may include public disclosure of such work.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Note: All City of Fort Smith positions require the employee to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees, and have regular and reliable attendance that is non-disruptive. Must show cooperation and respect to fellow employees and supervisors at all times.
 

  1. Answers non-emergency calls and enters police reports into the records management system.
  2. Provides assistance to the public at the police Information Desk, to include filing police reports, fingerprinting, and providing general information.
  3. Communicates with callers to obtain accurate and essential information necessary to file police reports.
  4. Must have a telephone or other means of contact in case of an emergency.
  5. May be asked to temporarily back-fill any position within Central Records.
  6. Processes more than one task at a time.
  7. Must continually demonstrate a high level of mental stability.
  8. Assists officers and other police department personnel as necessary when not occupied with Information Desk duties.
  9. Performs additional duties as directed.
  10. Regular attendance and timeliness is required. 

 
QUALIFICATION REQUIREMENTS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and/or EXPERIENCE 
·        A High School diploma or GED is required.   
·        The incumbent must possess a valid driver’s license.
 
OTHER SKILLS and ABILITIES 
The incumbent must be able to perform all of the duties and functions as defined in the job description for the City of Fort Smith. The incumbent must have excellent communication skills in both oral and written forms. Organizational skills and close attention to details are required to successfully perform this job. The incumbent must have thorough operational knowledge of the use of a personal computer system, as well as various software packages.
 
The incumbent must be able to operate all manner of office machines, including telephones with multiple lines, fax machines, computer printers, photocopiers, and scanners.
 
The incumbent must be able to deal with the public and possess social-interpersonal skills to interact effectively with others in an office environment.
 
WORK ENVIRONMENT 
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions provided that accommodations comply with the City of Fort Smith's Alternate Duty Policy.
 
The noise level in the work environment while within the police department is usually moderate.  


Code : 20260177-1

Grade : GRADE 31

Posting Start : 10/14/2026

Posting End : 10/28/2026

MINIMUM HOURLY RATE: $16.02